CHRISTMAS TRADING HOURS
14 December, 2009

E-Access will continue to provide the same quality technical support during the festive season with the following changes in opening hours. The Customer Service Centre will be closed on Christmas Day, Boxing Day, New Years Day and Sundays as usual.

Please note that the public holiday for Boxing day is on the 28th this year.

Please refer to the following table for our Christmas opening hours. All times are given in Australian Central Standard Time.
For WA subtract 2.5 hours
For NT subtract 1 hour
For QLD subtract half an hour
For NSW, VIC & TAS add half an hour

DATEDAYHOURS
24 DecemberThursday9am - 5pm
25 DecemberChristmas DayCLOSED
26 DecemberSaturday11am - 2pm
27 DecemberSundayCLOSED
28 DecemberBoxing DayCLOSED
29 DecemberTuesday11am - 4pm
30 DecemberWednesday11am - 4pm
31 DecemberThursday11am - 4pm
1 JanuaryNew Years DayCLOSED
2 JanuarySaturday11am - 4pm
3 JanuarySundayCLOSED
4 JanuaryMondayNormal support resumes
9am - 7pm



SCAM EMAILS
19 March, 2009

Recently there has been a large number of scam emails sent out to our customers. The most recent one has asked our customers to provide their Webmail ID, Password and Date of Birth to avoid having their account closed.

Please remember that E-Access will never ask for your username, password or date of birth in an email. Any email which asks such things is a scam and should be deleted.




NEW DIAL UP NUMBER: 0198 331 221
18 December, 2007

Following weeks of testing, E-Access is proud to announce the introduction of our new Dial-Up access network. This is our first step in upgrading our network to be able to offer new services early next year. As part of this expansion a new national dial-in number has now been commissioned allowing local-call access to our Internet services from almost anywhere in Australia. You will need to update your computer to dial in using our new number:

The new number is 0198 331 221

If you are unsure on how to change your dial-up number please check out our Dial-Up setup guides. If you require assistance making this change or have any additional queries contact our Customer Service Centre on 1300 13 88 10 between 9am - 7pm ACST Monday - Friday and between 11am - 7pm on Saturday.
 
 
 
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